Jira Service Management

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If you have an idea you would like to share with us, let us know.","icon":10585,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10585","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10566,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10566","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"Please fill out the fields below to let us know about issues or bugs you find while playing any games in Neverwinter Nights: Enhanced Edition","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10550,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[6],"23":[4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2a7c5ebe-8965-39b2-b0c2-c5436b952256","appLinkName":"System Confluence","appLinkUrl":"https://beamdog.atlassian.net/wiki","spaceKey":"NWN1","spaceName":"NWN","spaceUrl":"https://beamdog.atlassian.net/wiki/spaces/NWN1","isServer":false,"isUnlicensedEditEnabled":false},"labels":[],"projectKey":"NWNS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NWNS","userLanguageHeader":"","userLanguageMessageWiki":"<img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <a href=\"https://beamdog.atlassian.net/servicedesk/customer/article/1084883080\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click HERE to check out our troubleshooting articles for common issues first!</a>","defaultLanguageHeader":"","defaultLanguageMessage":"*(i) [Click HERE to check out our troubleshooting articles for common issues first!|https://beamdog.atlassian.net/servicedesk/customer/article/1084883080]*","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Beamdog Customer Support","description":"Welcome to the help center - we're here to help! 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