Service Desk

{"xsrfToken":"BZPS-JNAJ-94B6-VV9C_5d0314f0867a892e0b9aee8981b134c9ef8a60d5_lout","branding":{"id":"3","key":"aaos","name":"Axis & Allies 1942 Online","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#850d00","headerLinkHoverBGColor":"#850d00","headerBadgeColor":"#850d00"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f4ee83be-b90f-4778-8b2f-403c6b87a6db/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNzMxMGE0OS00MmIyLTQ1NTMtYmM3Ni02ZWMzMjhmM2JmYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY0ZWU4M2JlLWI5MGYtNDc3OC04YjJmLTQwM2M2Yjg3YTZkYiI6WyJyZWFkIl19LCJleHAiOjE1OTEwODg0ODksIm5iZiI6MTU5MTA4NzgyOX0.3lCWNogMr_iq9oC5QTFowN9LFaZvNTaPymiWRbN3bb0&client=e7310a49-42b2-4553-bc76-6ec328f3bfaf&mode=fit","logoId":"f4ee83be-b90f-4778-8b2f-403c6b87a6db","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Beamdog Customer Support Center","sharedPortalName":"Beamdog Customer Support","userInitialAnnouncementHeader":"Troubleshooting articles","userInitialAnnouncementMessageWiki":"<a href=\"https://beamdog.atlassian.net/servicedesk/customer/article/1084883080\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Baldur's Gate, Baldur's Gate II, Icewind Dale, Planescape: Torment</a> \n<a href=\"https://beamdog.atlassian.net/servicedesk/customer/portal/1/article/711786657\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Neverwinter Nights</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Beamdog Customer Support Center","sharedPortalName":"Beamdog Customer Support","announcementHeader":"Troubleshooting articles","announcementMessage":"[Baldur's Gate, Baldur's Gate II, Icewind Dale, Planescape: Torment|https://beamdog.atlassian.net/servicedesk/customer/article/1084883080]\n\n[Neverwinter Nights|https://beamdog.atlassian.net/servicedesk/customer/portal/1/article/711786657]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#fefefe","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ab06595e-082d-4402-8aa3-1c9ee6add9f6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNzMxMGE0OS00MmIyLTQ1NTMtYmM3Ni02ZWMzMjhmM2JmYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiMDY1OTVlLTA4MmQtNDQwMi04YWEzLTFjOWVlNmFkZDlmNiI6WyJyZWFkIl19LCJleHAiOjE1OTEwODg0ODksIm5iZiI6MTU5MTA4NzgyOX0.CAbff4kviV43ZpKdkYA_azwbwVXgRV3-7Xr5rMEAvIw&client=e7310a49-42b2-4553-bc76-6ec328f3bfaf&height=300&mode=fit","bannerMediaApiFileId":"ab06595e-082d-4402-8aa3-1c9ee6add9f6","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"aaos","projectId":10608,"serviceDeskId":3,"name":"Axis & Allies 1942 Online","description":"Welcome! You can raise a Axis & Allies 1942 Online Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"54","name":"Feature Request","descriptionHtml":"Fill out the fields below to let us know about any additional features you would like to see in Axis & Allies 1942 Online!","callToAction":"Feature Request","introHtml":"What types of features would you like to see make it into Axis & Allies 1942 Online? If you have an idea you would like to share with us, let us know.","icon":10585,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10585","groups":[13],"key":""},{"id":"55","name":"Other Feedback and Support","descriptionHtml":"Please fill out the fields below to submit any additional questions or feedback that did not have a location elsewhere.","callToAction":"Other Feedback and Support","introHtml":"For any questions or feedback that doesn't have a topic of its own, let us know here!","icon":10582,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10582","groups":[13],"key":""},{"id":"59","name":"Request Account E-mail Change","descriptionHtml":"Please fill out the fields below to file a request to change the associated e-mail with your account. Please note that Beamdog is note responsible for typos or mistakes on the forms provided to us.","callToAction":"Request Account E-mail Change","introHtml":"If you wish to change the E-mail associated with your account, please file a request here.","icon":10566,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10566","groups":[12],"key":""},{"id":"57","name":"Appeal Account Ban","descriptionHtml":"Please fill out the fields below to file an appeal for an account ban to our Customer Support team.","callToAction":"Appeal Account Ban","introHtml":"If your account has been banned, you may appeal your ban here.","icon":10583,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10583","groups":[12],"key":""},{"id":"58","name":"Request Commander Name Change","descriptionHtml":"Please fill out the required forms below to file a request to change your Commander Name. Commander Names that are profane in nature will be declined update.","callToAction":"Request Commander Name Change","introHtml":"If you wish to change your Commander Name in game, please file a request here.","icon":10557,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10557","groups":[12],"key":""},{"id":"60","name":"AI Failure","descriptionHtml":"","callToAction":"AI Failure","introHtml":"Issues submitted to Service Desk from within the game when a player encounters an error","icon":10549,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10549","groups":[],"key":""},{"id":"75","name":"Automated Error Submission","descriptionHtml":"","callToAction":"Automated Error Submission","introHtml":"Issues submitted to Service Desk from within the game when a player encounters an error","icon":10563,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10563","groups":[],"key":""},{"id":"56","name":"Request Account Deletion","descriptionHtml":"Please fill out the forms below to file a request for Beamdog to delete your account from the Axis & Allies Online 1942 servers. This action cannot be undone.","callToAction":"Request Account Deletion","introHtml":"If you wish to delete your account from the Axis & Allies 1942 Online database and servers, please file a request here. Please note: If you delete your account, this action cannot be undone.","icon":10582,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10582","groups":[12],"key":""},{"id":"46","name":"Technical Support","descriptionHtml":"Please fill out the fields below to let us know about any technical issues you encountered while playing or installing Axis & Allies 1942 Online.","callToAction":"Technical Support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10546,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10546","groups":[11],"key":""},{"id":"51","name":"Report a bug","descriptionHtml":"Please fill out the fields below to let us know about issues or bugs you find while playing Axis & Allies 1942 Online. Please be as detailed in your descriptions as possible, and fill out as many of the fields below as you can. This will help us narrow the issue with greater ease.","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10550,"iconUrl":"https://beamdog.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[11],"key":""}],"reqGroups":[{"id":11,"name":"Game Support"},{"id":12,"name":"Account and Profile Support"},{"id":13,"name":"Other Questions, Feedback and Support"}],"orderMapping":{"13":[55,54],"12":[59,58,57,56],"11":[51,46]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2a7c5ebe-8965-39b2-b0c2-c5436b952256","appLinkName":"System Confluence","appLinkUrl":"https://beamdog.atlassian.net/wiki","spaceKey":"AAOS","spaceName":"Axis & Allies Online Support","spaceUrl":"https://beamdog.atlassian.net/wiki/spaces/AAOS"},"labels":[],"projectKey":"AAOS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AAOS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Beamdog Customer Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://beamdog.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}